Support
Last updated: August 31, 2026
Need a hand with an order or your account? We're here to help — the fastest way to reach us is by email.
Contact us
Email our support team and we'll get back to you.
Or write to info@prana.kitchen. To help us find your order quickly, please include the phone number you used to sign in and, if you have it, your order number.
Common questions
Placing an order
Browse the menu, tap a dish to add it to your cart, then open the cart and place your order for pickup. You'll see a confirmation once the order is accepted.
Pickup
Orders are prepared for pickup — we start cooking when you order, and you collect it when it's ready. Delivery isn't available yet.
Payment
You pay when you collect your order, by cash or card at the counter. No card details are entered or stored in the app.
Signing in
You can sign in with Apple, Google, or your phone number. If a verification code doesn't arrive, check your number and request a new one, or email us and we'll help.
Deleting your account
You can delete your account and data at any time — see Delete your account and data.
Response time
We handle support requests by hand and aim to reply within 2 business days.