Delete your account and data

Option 1 — delete your account in the app

1. Open the Prana app and sign in.
2. Go to Profile.
3. Tap Edit profile.
4. Tap Delete account and confirm.

This takes effect immediately. When you confirm, we:

• erase the name, phone number, email address and date of birth held on your account;
• mark the account as deleted, so it can no longer be signed in to; and
• revoke every active session, which signs you out on all your devices.

No support request, waiting period or confirmation email is involved. Because your phone number is erased, we can no longer connect you to the account afterwards — so if you want a copy of your data, request it before you delete the account.

Option 2 — ask us to delete your data

If you no longer have access to the App or to the phone number you signed in with, or you want us to remove data that account deletion does not cover, email us.

Email a deletion request Or write to info@prana.kitchen with the subject “Data deletion request” and tell us the phone number you used to sign in, and the email address on the account if you added one. We verify a request against the details already held on the account before acting on it, so please write from that email address where possible. We may ask one follow-up question if we cannot match the request to an account — we will never ask you for a card number or a password.

We handle these requests by hand. We will reply to confirm, and complete the request within 45 days, extendable once by a further 45 days where reasonably necessary — we will tell you if an extension applies.

What we have to keep, and why

Deletion does not remove everything, because some records are ones we are required to hold:

• Order history and payment information — amounts, dates, tax data and transaction identifiers — because tax, accounting and payment-network rules require us to keep them.
• Fraud prevention information — to defend chargebacks and to prevent repeat fraud.
• Security logs, including revoked sessions — to detect and investigate account takeover.
• Aggregated or anonymized statistics — these no longer identify you and cannot be linked back to you.

How long we keep each category of data is set out in the “Data Retention” section of our Privacy Policy, which is the authoritative source for retention periods.

Other privacy requests

You can also ask us to confirm what personal information we hold about you, correct it, or send you a portable copy. Use the same email address and describe what you need. Your rights and how we handle requests are set out under “Consumer Privacy Rights” in our Privacy Policy.

Contact

• PRANA KITCHEN PROJECT LLC
• 12864 Biscayne Blvd 2129, Miami, FL 33181, United States
• Email: info@prana.kitchen