[{"data":1,"prerenderedAt":11},["ShallowReactive",2],{"legal:support":3},{"slug":4,"title":5,"dateLabel":6,"effectiveDate":7,"description":8,"intro":9,"html":10},"support","Support","Last updated","August 31, 2026","Get help with the Prana app — orders, pickup, payment and your account. Contact Prana customer support.","Need a hand with an order or your account? We're here to help — the fastest way to reach us is by email.","\u003Ch2 id=\"contact-us\">Contact us\u003C\u002Fh2>\n\u003Cp>Email our support team and we'll get back to you.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"mailto:info@prana.kitchen?subject=Prana%20app%20support\" class=\"bg-accent focus-visible:ring-accent mt-2 inline-flex h-[46px] items-center justify-center rounded-sm px-6 text-sm font-bold text-black no-underline transition-opacity duration-150 hover:opacity-90 focus-visible:outline-none focus-visible:ring-2 motion-reduce:transition-none\">Email Prana support\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Or write to \u003Ca href=\"mailto:info@prana.kitchen\">info@prana.kitchen\u003C\u002Fa>. To help us find your order quickly, please include the phone number you used to sign in and, if you have it, your order number.\u003C\u002Fp>\n\u003Ch2 id=\"common-questions\">Common questions\u003C\u002Fh2>\n\u003Ch3 id=\"placing-an-order\">Placing an order\u003C\u002Fh3>\n\u003Cp>Browse the menu, tap a dish to add it to your cart, then open the cart and place your order for pickup. You'll see a confirmation once the order is accepted.\u003C\u002Fp>\n\u003Ch3 id=\"pickup\">Pickup\u003C\u002Fh3>\n\u003Cp>Orders are prepared for pickup — we start cooking when you order, and you collect it when it's ready. Delivery isn't available yet.\u003C\u002Fp>\n\u003Ch3 id=\"payment\">Payment\u003C\u002Fh3>\n\u003Cp>You pay when you collect your order, by cash or card at the counter. No card details are entered or stored in the app.\u003C\u002Fp>\n\u003Ch3 id=\"signing-in\">Signing in\u003C\u002Fh3>\n\u003Cp>You can sign in with Apple, Google, or your phone number. If a verification code doesn't arrive, check your number and request a new one, or email us and we'll help.\u003C\u002Fp>\n\u003Ch3 id=\"deleting-your-account\">Deleting your account\u003C\u002Fh3>\n\u003Cp>You can delete your account and data at any time — see \u003Ca href=\"\u002Fdata-deletion\">Delete your account and data\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2 id=\"response-time\">Response time\u003C\u002Fh2>\n\u003Cp>We handle support requests by hand and aim to reply within 2 business days.\u003C\u002Fp>\n",1791464170359]